Customer: A leading marketing and consulting agency that has been in business for over 15 years in the $92 billion furniture industry, servicing home furnishings manufacturers, importers, and retailers to increase distribution and sales.
Expand to new sales channels
More efficient way of keeping track of multiple sales channels
Improve customer service
Number of cancelled orders reduced by 95%
Decrease average time-to-market for new product lines by 25%
Our customer was growing fast, adding more clients from their frequent visits to trade shows and conferences. The core team at this marketing agency was involved in strategic planning to build supplier contracts, find vendors, implement marketing and get more sales for its clients.
There was another aspect to our customer’s business – maintaining their clients’ ecommerce stores. This aspect can drain all the time and energy at the company at the expense of key activities such as marketing.
Updating items such as inventory status and price changes across multiple sales channels became unmanageable for our customer. They wanted to address the root causes of failing store functions, poor stock control and inefficient stock purchasing.
TransForm provided ecommerce services that covered the entire store management spectrum. TransForm set up simple and scalable processes to interact and exchange dynamic data with vendors and partners. We implemented bulk inventory management tools that ensured inventory offered to the public across multiple touchpoints accurately reflects what is in stock.
TransForm is able to offer near real-time syncing of data between data sources and channels like Amazon, eBay, Houzz, NewEgg, Overstock, Sears, Wayfair, Brookstone, and more.
TransForm also supports the customer with services like:
The TransForm team tracks analytics daily and generates reports to present:
With TransForm’s support, our customer has been able to:
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