Delivering fast, effective customer service to an increasingly sophisticated customer base.
Retain their existing customers and expand into new markets
Easily customize presentation templates
Latest software into designing templates
The customer operates a premier online webstore that gives customers an easy way to buy engaging Microsoft PowerPoint presentation templates. It also serves as a vast repository of PowerPoint presentation templates, some of which are free, and others available for purchase. The templates can be easily searched, previewed, purchased and downloaded.
The customer’s business is fueled by the growing demand for fast and effective communication tools and template-based presentation kits from business executives and organizations.
With the rising demand, our customer was having difficulties delivering fast, effective customer service to an increasingly sophisticated customer base. In addition, the growth meant adding skilled team members to help support the business – this scaling of manpower was also proving to be an issue for the company.
TransForm put a team in place to perform extensive product research in the business presentation area including comparing the competitive products available with those being offered by the customer. TransForm also undertook market surveys on end user sentiment towards our customer’s product offerings. These helped identify several key areas to address which TransForm took into account when crafting the following solutions:
Our customer quickly saw the value of TransForm’s abilities and cost-effectiveness, and began to outsource its core activities to us – designing PowerPoint products and tailored presentations for its premier customers.
With TransForm’s help, our customer was able to:
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