Case Study

One of the largest online travel portal, enhance operational efficiency by Outsourcing their backend operations.

Founded in 2001, the company is largest online aggregator of economy and budget accommodations for London. The Company also has a huge range of options in Edinburgh and Glasgow!

Results At A Glance

Operational costs

Reduced by 15%

Accommodations

Web portal has over 38,000 listed accommodations across the UK and over 192,000 accommodations worldwide

Sales Benchmark

Increase their sales by 20% each quarter,

Support

24/7 coverage

  • BACKGROUND

    Founded in 2001, the company is largest online aggregator of economy and budget accommodations for London. The Company also has a huge range of options in Edinburgh and Glasgow!

    The web portal has over 38,000 listed accommodations across the UK and over 192,000 accommodations worldwide!

    The Company has been working with the best hoteliers to provide affordable accommodation to millions of satisfied customers. The company has also been featured on MoneySavingsExpert and Channel 5’s ‘It Pays to Save’!

    It’s is a member of ETOA, BITOA, TTI and BETA.

  • CHALLANGES

    Managing the backend operations and keeping all the portals updated was tedious, time consuming and hard to manage without proper technical support. Hence, we had to focus on

    • Managing the inventory of hotels and their contract information
    • Updating the hotel inventory and rate info live on various channels.
    • Ensuring lowest prices to their customers in a highly competitive market.
    • Keeping the website updated with recent rates and inventory.
    • Continuous addition of new hotels to the website.
  • SOLUTIONS
    • TransForm provided a team of virtual assistants, to maintain inventory and price updating processes.
    • Our team was carefully monitoring cheapest accommodation rates on competitors’ websites and updating Client’s rate accordingly. This required continuous coordination with all channel partners.
    • We kept adding new Hotels in Client’s portfolio and constantly updated the site with all the new available hotel options.
  • RESULTS
    • The Inventory and rates are constantly and continuously updated using automated systems. This allows them to maintain competitive prices in the market.
    • TransForm’s services have helped the client to increase their sales by 20% each quarter, due to competitive prices across the industry.
    • Lowest rates and well-maintained inventory has helped to keep Client’s customer happy.
    • By hiring a dedicated VA offshore, Client has benefitted in the following areas:
    • Their Operational costs have reduced by 15%.
    • The marketing team can now focus more on their core marketing activities
    • They now maintain high level of Quality.

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