Customer: A leading marketing and consulting agency that has been in business for over 15 years in the $92 billion furniture industry, servicing home furnishings manufacturers, importers, and retailers to increase distribution and sales.
Permits expansion to new sales channels
Improved customer service
Cancelled orders reduced by 95%
Improved new product monetization
Time-to-market reduced 25%
Improved non-core functions
Permitting core team to focus on marketing and client service
Our customer was growing fast, adding more clients from frequent visits to trade shows and conferences. The core team at this agency was involved in strategic initiatives to build supplier contracts, identify potential vendors, implement marketing plans and generate sales for its clients.
Our customer also maintained the ecommerce stores of its clients, a time- and energy-draining endeavor performed at the expense of key activities such as marketing.
Updating inventory and prices across multiple sales channels became unmanageable for our customer, who wanted to address the root causes of failing store functions, poor stock control and inefficient stock purchasing.
TransForm provided ecommerce services that covered the entire store management spectrum. TransForm set up simple and scalable processes to interact and exchange dynamic data with vendors and partners. We implemented bulk inventory management tools that ensured inventory offered to the public across multiple touchpoints accurately reflects what is in stock.
TransForm is able to offer near real-time syncing of data between data sources and channels like Amazon, eBay, Houzz, NewEgg, Overstock, Sears, Wayfair, Brookstone, and more.
TransForm also supports the customer with services like:
The TransForm team tracks analytics daily and generates reports to present:
With TransForm’s support, our customer has been able to:
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