Book Launch at OWS16

[vc_row][vc_column][vc_column_text]Service Automation: Robots and the Future of Work
by Leslie P. Willcocks, Mary C. Lacity

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Service Automation: Robots and the Future of Work
Service Automation: Robots and the Future of Work
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Willcocks and his colleague Mary Lacity, a Visiting Professor at LSE, researched the impact of “Robotic Process Automation” (RPA) in a number of industries through surveys, in-depth client case studies, and interviews with service automation clients, providers, and advisors.

Supported by a year’s worth of learning about software, robots and smart machines, the authors have delivered answers around questions and predictions like:

  • Possibility that the AI revolution will be a job killer
  • How is the nature of work changing?
  • How to plan now for tomorrow’s robotic workforce?
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