Client: A medium sized trucking company offering personalized and high quality services to businesses in Canada. With a fleet of 50 trucks and 150 chassis along with a secured storage facility, it operates near critical rail terminals and ports.
Reduce fuel costs due to accurate trip planning
Data Entry hours
98.2% of all shipments arrive on schedule
Operating in a tough industry
The client is in an industry where, according to the National Association of Small Trucking Companies (NASTC), only 15% of newly formed trucking companies will make it to their second year of operation. This is due in large part to truckers’ costs rising as much as 5% to 7% per mile. Add in the issues of driver shortage and retention (an additional 5% cost in incentive pay packages and bonuses), and you can easily see how difficult it can be to run a trucking company if not managed properly. The report declares that the number will continue to rise because fleets’ costs are increasing twice as fast as revenues.
According to Avondale Partners, the primary reasons trucking companies go out of business are poor information management and lack of a crucial support team.
No one knows this better than our progressive Canada based client, who realized early that adopting TransForm’s cost effective and efficient back office solutions was crucial to their success.
The strategy of this company is to streamline all critical functions and improve communications so as to make timely deliveries and have a competitive pricing structure.
The company’s goal in the next year is to:
More trucks means more drivers and more work to manage them. Beyond six trucks, in general, companies will need to hire back office staff or simply stop growing. The back office manages all the carrier’s critical logistics processes namely the ordering process (initial order through invoicing) and transportation planning.
To help the client tackle this back office challenge, TransForm set up an experienced data services and dispatch service team that functions 24/7 and provided functions like:
Digital Marketing Services
For our client, partnering with TransForm has more than helped them realize its goals and vision. With our back office services, our client has been able to improve on-time pickups and deliveries, ensure careful handling of freight, maintain their fleet efficiently, and accurately document all operations so more focus could be directed toward maintaining excellent customer service and increasing productivity.
The client achieved:
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