Who we Are

TransForm was founded in 2002 with the goal of helping organizations around the world achieve efficiencies through business process outsourcing (BPO). Since then, we have evolved to provide a wide range of operations and back office services for companies all over the world (including several Fortune 500) in industries as diverse as automotive, ecommerce, education, insurance, logistics and real estate.









Our Mission and Vision

TransForm Solutions believes in execution rather than wishful thinking. Our mission and vision has been aligned to aid businesses in day-to-day operations and reverberate growth for a successful business.

Our Mission

Our mission is to empower every organization globally to improve efficiency and save costs in non-core functions.

Our Vision

To be the best service engine for global organizations.

Our Values

Our Vision and Mission are aligned with our core values, and the work we do helps us
CARE for our stakeholders.

Customer Centricity

To have a passion for customer satisfaction and value creation.



To have a passion for customer satisfaction and value creation.



To be ethical, transparent, and sincere in all transactions.



To be fair and respectful in all relationships and to foster a trusting environment.



To constantly strive to improve performance as individuals, as a team, and as an organization.

Our Credo

We work to a shared cause of making TransForm Solutions the service engine of the world. With this in mind, we choose actions that are in the long term interest of the company while meeting its short term needs.

  • Our Customers: Our responsibility is to our customers. Our customers are a part of our service engine. They have trusted us with the delivery of their service and it is our responsibility to delight them. We will invest in delivery excellence through people and technology to maximize value for our customers.
  • Our People: Our next responsibility is to our people. They are an integral part of our service engine. We are responsible for ensuring a happy, healthy and growing TransForm family. We are responsible for professional growth of our people. This includes career and skill improvement in areas that deliver direct value to our customers.
  • Our Ecosystem: Our responsibility also lies to the eco-system that we are a part of. Our service engine consists of several players all of who come together to create value for our customers. This includes industry associations focused on uplifting the cause of delivering better services to the world.
  • Our Selves: Our final responsibility is to ourselves. We are responsible for our own health and professional growth. We work to a shared cause of making TransForm Solutions the service engine of the world. With this in mind we choose actions that are in the long term interest of the company while meeting its short term needs.

The TransForm Advantage

Customer satisfaction is of utmost importance to us and we take pride in delivering the highest quality services to each and every customer. With TransForm, you can be assured of:

Custom Solutions

TransForm’s ability to provide custom solutions for every customer is key to our business since each customer is not only unique but has its own unique set of requirements. With our engagement leads and account managers averaging 8 years of experience, and our experience delivering over 1,000 projects, TransForm incorporates best practices as well as utilizes the latest and most applicable technology tools to formulate customer solutions. We also offer flexible engagement models that fit those solutions and pilot projects as POCs. All these help minimize customers’ risk while ensuring easy process transitions.

Execution Excellence

In our quest to deliver the highest quality output for customers on-time and every time, TransForm has made significant investments in process and execution systems since our humble beginnings. Now our customers not only benefit from our extensive experience with over 1,000 projects and proven processes, but also from our world class infrastructure and industry certifications including ISO 9001 for quality management and ISO 27001 for security. It’s no wonder that our customers consistently give us a customer satisfaction rating of 4.9 (out of 5) or higher.

Location Advantage

With our delivery center located in a lower cost location (Surat, India), customers are able to reap cost savings right off the bat and over the long run. For them this means high quality outcomes at competitive price points combined with 24/7 support whenever they need it. As Surat is also a Smart City, customers get the benefit of access to world class infrastructure at a Tier 2 cost. In addition, TransForm is able to ensure a good, stable flow of human resources due to the location allowing quick and easy scalability for customers. Overall, TransForm’s customers can expect an average attrition rate of 15% (compared to 30-40% industry average) and average cost savings of 35%.

A High Touch Approach

We focus on win-win relationships with our customers, taking a long term view of those relationships. Our experienced team which includes dedicated account managers, is hands-on and works closely with customers providing 24/7 support to ensure successful outcomes all around. Our management team is accessible to all customers and works with them at a strategic level to enable their and TransForm’s long term growth.
TransForm’s high touch approach has resulted in 95% customer retention rate for the company with most of our 75+ customers (including several Fortune 500 ones) being part of our portfolio for the past 4-5 years.

Our Team

A company, team or organization can only be as good as the people who make it function on a daily basis. That is why TransForm Solutions is among the world leaders in business process outsourcing solutions.

Ashfaq Shilliwala

Ashfaq Shilliwala

Chief Executive Officer

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Seema Shiliwala

Seema Shiliwala

Chief People Officer

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Jim Gerspach

Jim Gerspach

Head of Sales, Americas

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Are you looking for additional services? Read about our additional service offerings.

Our Partners and Affiliations

Our Partners