At TransForm Solution, we partner with our clients to dramatically reduce operational cost and increase efficiencies of your Front End Customer Contact Center and eCommerce experiences and Back EndOrder to Cash functions within your enterprise . We create
and manage a single line of sight for your customer, sales and finance teams across the entire customer value chain.
YOUR SERVICE ENGINE FOR END-TO-END CUSTOMER LIFE CYCLE MANAGEMENT SOLUTIONS
INCREASING YOUR CUSTOMER’S EXPERIENCE (CEI)
across youreCommerce, Customer Contact Center, and Order to Cash functions
Delivering operational efficiencies by providing continuous productivity improvements driven by Six Sigma and Quality Management System (QMS) methodologies.
Client satisfaction, retention and long term partnership approach.
Reducing speed to market.
Meeting client business requirements through flexible engagements models.
Flexible pricing models enabling speed of execution at a low investment point.
Dedicated governance, risk, compliance, CoE.
Leveraging BPO/ITes expertise for products, applications, tools and methodologies.
Creating client value with integrity
CUSTOMER LIFECYCLE PROCESS CAPABILITIES
Our business model focuses on sustaining long-term strategic relationships with our clients. Achieving sustained growth as a BPM company hinges on our ability to consistently deliver a competitive business advantage to our clients, utilizing the latest in technology platforms.
In a business where excellence in execution is the key success. we believe in completing projects on schedule with highest-quality. Our well-defined processes and a strong Body of Knowledge enable the company to capture effectively the best practices of every project execution.
We are ready to MAXIMIZE both your customer’s experience and your company’s bottom line.